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Help & FAQs

We’re excited about helping you stand out during practice!! We realize you may have a few questions as you prepare to make your purchase. We compiled some of our clients’ most frequently asked questions to help you with your shopping experience. If you can’t find the answer here, please contact our Customer Service team for help.

How will I know when my order ships?

After placing your Motionwear order, you will receive an order confirmation email and our warehouse will process your shipment. In-Stock orders will ship in 1-2 business days and you will receive an email with your order tracking once shipped.  If an item unexpectedly is out of stock, our customer service team will contact you regarding your order to see how you would like to proceed.

Do you have any items in stock?

All of the items for sale on Motionwear.com are currently in stock and will be shipped 1-2 business days after order receipt.  In the unlikely event that an item has gone out of stock, a customer service representative will contact you regarding your order.

How do I determine the right size?

We have a sizing chart to make sure you get the most accurate fit. With a measuring tape that reflects inches along with our sizing guide, you can be assured of an accurate fit. Be sure to refer to our sizing chart for a correct fit. 

At Motionwear, we pride ourselves on providing you the best fitting dance apparel. We’ve spent years designing the best fitting patterns and continue to study, learn, and improve upon them. We're obsessed with fit - your fit.

What is your return and exchange policy?

It’s important to us that you love your Motionwear apparel. But if for some reason you are unhappy with a purchase you've made, we encourage you to contact us so that we can try to make it right.  For details about our return and exchange procedures, please see our return policy.

I forgot my account password. What should I do?

Don’t worry. If you have forgotten your password, scroll to the bottom of the page, click "Sign In." Next, select the link for "Forgot your password?" Then follow the instructions to reset your password.

Do you ship internationally?

Yes, we can ship anywhere in the world.  For international orders at this time, please contact customer service to place your order.  

What kind of custom products are available?

We understand the importance of standing out during your performances. That’s why Motionwear specializes in offering an extensive selection of custom options – MANY more than are offered online. If you can dream it, we can create it. We offer custom colors, fabrics, designs, and more through our Retail Location partners.  Click here to view Retail Locations.