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Help & FAQs

We’re excited about helping you stand out during practice!! We realize you may have a few questions as you prepare to make your purchase. We compiled some of our clients’ most frequently asked questions to help you with your shopping experience. If you can’t find the answer here, please contact our Customer Service team for help.

How will I know when my order ships?

After placing your Motionwear order, you will receive a confirmation email with an estimated ship date. Depending upon production, we may ship one to two days earlier or later after the estimated date. Orders in stock will ship in 1-2 days and generally, custom orders will ship within 4-6 weeks.

Can you do rush orders?

If you require rush processing, please indicate that date on your order. We also advise you to contact customer service to find out if we can accommodate your needs. We will review our production schedule to determine if we can fulfill your request. If we are not able to meet your request, we will provide you with a date that the order can be completed. For more information on shipping, click here.

Do you have any items in stock?

Many styles are already in stock and can be shipped by the next business day.

How do I determine the right size?

We have a sizing chart to make sure you get the most accurate fit. With a measuring tape that reflects inches along with our sizing guide, you can be assured of an accurate fit. Be sure to refer to our sizing chart for a correct fit. Plus size and long length styles are offered in many of our core products. This allows fitting an entire group in the same outfit.

At Motionwear, we pride ourselves on providing you the best fitting dance apparel. We’ve spent years designing the best fitting patterns and continue to study, learn, and improve upon them. We're obsessed with fit - your fit.

What is your return and exchange policy?

It’s important to us that you love your Motionwear apparel. But if for some reason you are unhappy with a purchase you've made, we encourage you to contact us so that we can try to make it right. As a general policy, we do not issue refunds on custom orders. However, we pride ourselves in our products. If you notice any issues related to the workmanship of your apparel, we will try to fix the issue. If we can’t for some reason, we will replace the item at no cost to you. For details about our return and exchange procedures, please see our return policy.

I forgot my account password. What should I do?

Don’t worry. If you have forgotten your password, scroll to the bottom of the page, click "Sign In." Next, select the link for "Forgot your password?" Then follow the instructions to reset your password.

Do you ship internationally?

Yes, we can ship anywhere in the world.

What kind of custom products are available?

We understand the importance of standing out during your performances. That’s why Motionwear specializes in offering an extensive selection of custom options – MANY more than are offered online. If you can dream it, we can create it. We offer custom colors, fabrics, designs, embroidery, rhinestone appliqués, and more. If you do not see an option on our website, please refer to your local store or dealer. Click here to view Retail Locations.

 

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