Returns and Exchanges

Our team at Motionwear takes pride in exceeding our customer's expectations. However, we realize you may experience an issue with a product you ordered. Maybe it’s the wrong size or not quite the color you expected. Whatever the reason, we want you to be satisfied.

Send the product back within 30 days of the shipping date according to the guidelines listed below and we will be happy to replace the item or issue a refund (shipping charges are non-refundable).

Please note the following return limitations:

  • Tags must still be attached.
  • Sale or closeout items are not eligible for return.
  • Worn, soiled or washed merchandise are not eligible for return.
  • Customized items (i.e. appliqués, imprints, rhinestones, custom colors, fabric placement) are not eligible for return.
  • Item must be returned within 30 days from ship date to be eligible for a refund.
  • Shipping charges are non-refundable.
  • Refund credit on returns will be issued in the original form of payment.
  • Items eligible for exchange must be returned within 60 days of ship date.

How to Exchange:

  • Include a copy of the packing list with your return.
  • Send returns/exchanges to Motionwear, LLC Attn: RETURNS 5757 Kopetsky Drive Suite D, Indianapolis IN 46217
  • Please print and complete this form to help us further.

Additional Restrictions

Motionwear reserves the right to deny a return. If you send items back without prior authorization or that do not meet our guidelines, your package will be returned to you with a letter stating why we could not process the return or exchange. 

Customer Name:

Customer Order #:

Please check the appropriate Action below:   

____Issue Credit

____Exchange Item   (Size ________, Color _________________)

Color

Style

Size

Item Description

Item Price

Reason for Return

         

Return Code (  ) Other:

         

Return Code (  ) Other:

         

Return Code (  ) Other:

 

We recommend that you send your return via UPS or insured parcel post for your protection and to insure prompt delivery. Return shipping fees are non-refundable.

If your package was damaged, save the box and the merchandise,  and notify us immediately at 800-869-0609.  The carrier will inspect and pick up the damaged package, and the damaged items will be replaced.

Replacement: Internet purchased items that are defective in material or workmanship will be replaced free of charge.  If a replacement is not possible, a full credit will be given for original purchase price via the original payment method. The decision for replacement or credit is entirely Motionwear's.

In instances where product failure was attributable to the garment sized wrong to the body, or where useful life of product was met before claim of defect, it is Motionwear's sole discretion to replace, credit, or take no action.  It is normal and not considered defective for glitter treatments to shed and for foil surfaces to wear especially in high abrasion areas.  Dirty or soiled garments will not be considered for replacement.  In the case of an exchange that was not due to a manufacturer defect, the shipping of the replacement garment will be the responsibility of the customer.

Motionwear goes to great lengths to ensure that all orders are filled accurately, on time, and are of the highest quality. When you receive your order, look it over and make sure that everything is correct. If something does not appear to be correct, contact customer service as soon as possible. We will work with you to correct the issue.

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