Returns and Exchanges

Return and Exchange Policy

We want you to be happy with your purchase. If you have any issues, be it sizing, quality or expectations, send it back within 30 days from the ship date and we’ll gladly replace the item or refund your money (shipping charges are non-refundable).

Motionwear goes to great lengths to ensure that all orders are filled accurately, on time, and are of the highest quality. When you receive your order, look it over and make sure that everything is correct. If something is not right, contact customer service as soon as possible. We will work with you to correct the issue.

Please note the following return limitations:

 

  • Item must be returned within 30 days from ship date.
  • Shipping charges are non-refundable.
  • We do not accept returns for worn, soiled or washed merchandise.
  • All returns will receive refund credit back in the original form of payment.
  • Sale or closeout items are not eligible for return.
  • Any customer-defined options are non-refundable including, but not limited to:
  1. Custom color or fabric placement
  2. Embellishments of rhinestones
  3. Imprinting or appliqués


How to Exchange:

  • Use the completed return label that came with your order.
  • Include a copy of the packing list with your return.
  • Click on the link below to access Motionwear’s UPS Return Website


http://returns.upsrow.com
ID = motionwear
Password = motionwear

* Fill out the form completely and drop package off at a UPS Drop-Off location.

Note: You are responsible for return postage costs. We have set up the UPS return site for your convenience so that you do not have to pay any up-front postage costs. Standard ground shipping and handling charges will be deducted from the amount on your return.

The decision for replacement is at the full discretion of Motionwear. Motionwear reserves the right to deny a return.